FAQ:
Frequently Asked Questions: (top)
*Best to call for quote or questions.
FAQ - Service & Repair Calls:
Q: How much to come to my house and look at my PC vs. fix it?
A: $50
to look and brief consult = 1 Hr. min [+ trip charge]
(see rates for trip charge depending on area).
Note:
Some common problems can be fixed quickly
on-site in an hour or so.
However, most problems need off-site, shop-time; allowing for more
extensive tools and resources, (e.g. parts-acquisition; longer
scanning-time troubleshooting; updates; reboot/install/backup,
etc.).
Benefit:
“Shop-Time” visits usually result in reduced hours billed overall and a more extensive job performed; without charging for hours waiting on scans and backups to complete, and charge a fee rate instead.
Q:
How much to remove a virus off my PC?
(i.e. In most cases, "Fix my PC offsite; for software related issue"?)
A:
Depending on the issue severity (OS damage vs. critical amount and
type of data to clean), average fee - $150 - $300; Virus Scanner
Install Required;
(free virus scanner & subscription service available thru MSE).
Q: How long does it take to fix my PC off-site for a shop-time visit?
A:
Usually 1-3 days within DFW area for Software related issues;
note: Hardware failure replacement related issues can take longer
(parts); consulted at each
step.